AMAZON - Please help customers reduce cars on the road!
Your return policies suck
I literally live 3 miles from a major Amazon distribution center. I used to be able to return everything I got via Amazon Prime there. Easy-peezy. Not any more. Now, for whatever reason, my latest Amazon returns often go to 3 different places that aren’t anywhere near where I live. Today, one return has to go to Kohl’s (10 miles away, about 30 minutes with traffic). One goes to a UPS store (5 miles away, 15 minutes). And finally, one goes to Staples (2 miles away, 10 minutes). Occasionally they’ll try to force Whole Foods down your throat (18 miles away, 30 - 45 minutes with freeway traffic.) When that happens, I call Amazon customer service through their SEKRIT number and get them to change the location.
Now, I’m sure Amazon, in collusion with the retail stores, is trying to drive traffic to them in hopes you’ll buy something. (I never do. I hate Kohl’s.) This would be OK IF you could consolidate your returns into one. But the return location is totally dependent on the item you bought. Recently I bought two ski suits. Same seller (BGX), same shipper (Amazon). To return them, one goes to Kohl’s and the other gets boxed up and dropped off at UPS. WHY?
What really frosts me is Amazon’s constant pestering for YOU to gang your Prime deliveries to “HELP US REDUCE TRUCKS ON THE ROAD”. But Amazon obviously doesn’t give a rip about CUSTOMER cars on the road pumping out carbon, using fuel and wasting resources/time when the CUSTOMER has to return things to 3 or 4 different locations. I’m sure they probably plan on a certain number of people saying “screw it” so they end up keeping a few of the cheaper items because they’re not worth the drive.
What’s even screwier is that all of these returns end up back at Amazon’s distro center via trucks on the road. And of course, Amazon’s distribution center is, yep, 2+ miles from my house. Which means all those trucks have to travel 5, 10 & 15 miles with all those returns when the customer could have dropped them off to Amazon in the first place
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